Privacy Policy

1. Introduction

MetroFlex Events ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website metroflexevents.com, register for our NPC bodybuilding competitions, or use our services.

2. Information We Collect

Personal Information

When you register for events or contact us, we may collect:

• Name and contact information (email, phone number, address)
• NPC membership information
• Competition division and class preferences
• Payment information (processed securely through third-party providers)
• Photos and videos taken at events for promotional purposes

Automatically Collected Information

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

• Process event registrations and ticket purchases
• Communicate about upcoming events, schedule changes, and results
• Send promotional materials about MetroFlex Events (with your consent)
• Improve our website and services
• Comply with NPC requirements and regulations
• Respond to inquiries and provide customer support

4. Information Sharing

We may share your information with:

• NPC (National Physique Committee): For membership verification and competition records
• Service Providers: Payment processors, email services, and event management platforms
• Sponsors and Vendors: Only with your explicit consent
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Photography and Media Release

By attending or participating in MetroFlex Events competitions, you acknowledge that photographs, videos, and audio recordings may be taken. These materials may be used for promotional purposes, social media, and marketing without additional compensation. If you do not wish to be photographed, please notify event staff upon arrival.

6. Story Submissions ("Your Story")

When you submit a story through our "Your Story" feature, we collect:

• Your name, email address, and event location
• Your story text, transformation type, years training, and social media handle (optional)
• Your consent to publish

If your story is approved and published, your name, location, story text, transformation type, and social handle may be publicly displayed on our website, blog, and social media channels. Your email address is never publicly displayed and is used only for internal follow-up. You may request removal of your published story at any time by emailing brian@metroflexgym.com.

7. AI Chat Concierge (ARIA)

Our website features ARIA, an AI-powered chat concierge. When you interact with ARIA:

• Your questions and messages are sent to our servers and processed using third-party AI services (such as OpenAI) to generate responses
• Chat sessions are temporary and are not permanently stored or linked to your identity
• We do not use your chat conversations for advertising or sell them to third parties
• Do not share sensitive personal information (financial details, medical records, passwords) in chat conversations

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze site traffic, and for marketing purposes. You can control cookie preferences through your browser settings.

10. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: